We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order a second time, for decorations on the wall, hold well, i recommend
Little cute hooks. Thank you to those who ordered and posted photos. The size did not come as a surprise. Not yet glued, but i count on them. And i want to order another pack. In vain did not order immediately.
Hooks are very cute, so neat, not big at all, but i needed them for the kitchen under all sorts of trifles! I'm very happy, thank you, i recommend it!
I thought they would be a little more
Finally came, cerez 1,5 months. Cute, but in kind less than look in the picture. Not yet glued. How will i add later.
Hooks are small, cm 5, but pretty
Small hooks, in the case has not yet tried, but they look quite, the truth was long
Corresponds to the description, well hold
As the description I recommend for the price good quality arrive in 1 month
Thank you delivery very fast even did not have time to get bored
The goods did not receive, but the money was returned.
Product is as good as in picture.
The goods did not receive. Money returned
The description is correct, but it takes a long time to arrive.
adhesive not tested yet but the material is stainless stell and stable
I am sorry that nothing came but the dealers will give a positive evaluation for its solution, the money will be returned without hesitation.
Thank you! Order received. It's okay. It took a very long time. Product and store recommend!
Good hooks recommend went very long
thanks very fast shipping