We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is badly packaged but it comes in full
It came quickly in a week. thank you to the store.
I am very happy with the purchase, the order came quickly, thanks to the store
I love it, very easy to use I am going to order more now
Everything is very good, thanks to the store, i love this mop.
Very cool mop! The speed of delivery pleased-not only that to the apartment, so even after 5 days from the moment of order!
Great product! Have in my home is my purchase this already was for my brother.
Delivery is very fast. The mop is packed in a box. As in the picture. All parts are tightly snapped together. Conveniently in the tank developed a detergent for washing the floors and with the help of a handle is sprayed. I recommend such a mop in every hostess.
Excellent mop ordered myself and all your friends, everyone is delighted
Did not expect from the chinese!!!! The windows outside wash super and it also jumps with water. Surprisingly well done.
bed bed/ it is broken!!! i can't use it. i'm hoping you sent me enader good by free
I ordered the second time, already as a gift. the quality is excellent, it's a pleasure to enjoy. in the photo where the mop, on the right of the one that received in february more. everything is intact, does not creak, splashes the water perfectly. the truth was upset with the collision of rags, i ordered a set of 6 pieces, i thought it would be on the mop one and another plus 6. turns out no, Apparently the rag to the mop does not go complete, so it turned out 6 pcs, not 7 pcs ordered delivery from russia, it came about 3 weeks, special thanks for this!!!.
One things המושלמים שקניתי cleaner ושותף בצ and Vic Charles Jack saves lots of work easy to mount and handle
Delivery to estonia 2.5 weeks. mop class! Rags wipe well without leaving divorces. i recommend.
its great. but its a short for me. is there any way to get it larger?
superb tool to easy wipe and wet the floor in one move